Our Promise To You
RETURN & REFUND POLICY
Every piece we make is custom, made-to-order, and printed just for you — here's exactly what that means for returns, refunds, and what happens if something goes wrong.
Custom & personalized orders
- •Every order is made fresh specifically for you — nothing is pre-printed or pulled from stock — so once production starts, it can't be resold to anyone else
- •Because of this, we're not able to accept returns or refunds for a change of mind, wrong size selected, or a design/text you approved but later want to change
- •This is standard for made-to-order and personalized products, not something specific to this order
Please double-check before ordering
- •We print exactly what you approve in the Designer — spelling, colors, sizing, and placement — so it's worth a careful look before checkout
- •If something in your own design (a typo, a size that doesn't fit) makes it to print as approved, we're not able to offer a refund for that, but we're always happy to help you order a corrected version
- •Not sure about a file or a size? Reach out before ordering and we'll help you get it right the first time
14-Day Satisfaction Guarantee
- •If your order arrives damaged, defective, or doesn't match what you approved, we guarantee to replace it or refund it — that's on us, not you
- •This also covers the wrong item or size being shipped due to a mistake on our end
- •Reach out within 14 days of delivery with a couple of photos of the issue, and we'll take care of it quickly
Cancellations
- •Since production typically begins within 1 business day of ordering, we can only cancel or change an order before it enters production
- •Contact us as soon as possible if you need to cancel — once printing has started, we're not able to stop or refund it
Need to report an issue?
Email us at adminlionheartdesigns@gmail.com with your order number and a couple of photos, or use our contact form — we'll get back to you quickly and make it right.